Customer Support
Once companies make the decision to implement QAD Enterprise Applications, it’s crucial to have a responsive and experienced support team to help them execute rapidly and keep their systems running smoothly. Our global support professionals are focused on quick issue resolution and uninterrupted service, so our customers can serve their customers better.
QAD Customer Support provides the resources, tools and expertise you need to help make the most of your QAD investment and support your business operations at optimal levels. We provide the following features within our QAD Customer Support offering:
Access & Response
- Phone, e-mail, Web, chat access
- 24x7 critical system down support
- Global access to live support
- Remote access diagnostics
- Established incident response times based on severity
Online Self Service through support.qad.com
- Incident creation and tracking
- QAD Knowledgebase
- QAD Learning Portal
- Product documentation
- QAD Download Center
- Business Improvement Webinar Series
- User communities and discussion forums
- QAD License Usage Tool
New Releases & Product Updates
- Major and minor releases and upgrades
- Service Packs and Engineering Change Orders (ECOs)
- Proactive defect notification
- Platform compatibility guide
Remote access diagnostic tools, extensive searchable knowledgebase and online chat features help ensure fast time-to-value during implementation and beyond. Customers can quickly and easily get the latest software releases and patches through the QAD download center. Only QAD Customer Support provides a convenient Learning Portal to help prevent knowledge erosion, by giving the staff the training they need, when they need it, at their own pace.
We value the trusted advisor role QAD has earned with our customers over the past 28-plus years. Every member of the QAD Customer Support team is a seasoned veteran with years of industry experience and superior knowledge of QAD solutions. Our global network of local support centers gives quick access to the answers you need, in 27 languages. Collaboration, flexibility and innovation make QAD Customer Support a unique partner for long-term success.
