QAD Service and Support
Comprehensive service and support strategies enable the ability to provide superior customer care after the sale, providing a key opportunity for businesses to differentiate themselves from the competition.
QAD Service and Support product suite enables exceptional customer service and support. Designed to ensure customer satisfaction, QAD Service and Support suite resolves service calls, manages service queues, and organizes mobile field resources. Combined with extensive project management support, organizations can track materials and labor against warranty and service work, compare actual costs to budget, and generate appropriate invoicing.
QAD Service and Support suite includes:
QAD Service / Support Management (SSM) coordinates all interactions related to the support, installation, maintenance and repair of products, to improve customer satisfaction levels, to grow revenue, and to better manage service costs
QAD Mobile Field Service (MFS) extends QAD Service and Support Management to mobile field service employees so they can receive assignments, record activities, capture proof of service and order parts from their handheld devices or laptops
QAD Field Service Scheduler (FSS) provides a graphical scheduling/dispatching tool for field service organizations to improve SLA compliance, better first time fix rates and reduce service costs by getting right people at the right place at the right time with right parts
QAD Project Realization Management (PRM) provides a sophisticated set of tools for creating detailed schedule plans with resource requirements
The Value of Service & Support
- Increase organizational efficiency – automate processes to reduce customer response time and eliminate waste
- Improve customer satisfaction – faster access to accurate information facilitating high quality customer service
- Enhance revenue opportunities – excellent customer service builds customer loyalty
- Lower operational costs – centralize support for warranty administration, tracking contracts, incident management, return handling and issue escalation
