QAD Application Management Services

Application Management Services (AMS)

Service
Management

Infrastructure Management

Customization
Management

Functional
Management

Systems
Management

EDI
Management

Managing applications effectively and efficiently is a tough challenge with the ever-growing complexities of systems and environments. Providing exceptional levels of support for the user community, while delivering optimal application performance—and trying to do it all with limited internal resources—is a tall order for any organization. The concept of application outsourcing has existed for many years and has matured into a realistic and cost-effective option for not only large corporations, but for small and mid-size companies as well.

Service Management: Monitoring and reporting of issues, resources and service level agreements

Infrastructure Management: Server maintenance, network and data center management, storage and file management, and operating system support

Customization Management: Existing as well as new customization requests, troubleshooting technical issues

Functional Management: Release and patch management, change management, application configuration and security maintenance

EDI Management: Streamlined method for managing EDI communications between trading partners, QAD Enterprise Applications and other enterprise applications

Systems Management: Database administration, performance tuning, systems administration

EDI Management: Streamlined method for managing EDI communications between trading partners, QAD Enterprise Applications and other enterprise applications

QAD Application Management Services offers you the ability to:

Focus on your core business needs

Maximize your software investment

Access critical skills at the right time

Deliver to a defined service level agreement

Reduce risk and retention concerns

Utilize flexible & scalable resource model to meet new challenges

Unlock revenue and drive future growth